Questions to Ask a Landlord

August 7th, 2006 by

It happens to all of us: we think of a thousand questions the day after looking at an apartment, and wish we’d had better presence of mind in the moment. Here’s a list of questions, loosely categorized by topic that you may wish to ask a potential landlord about your apartment. Remember to ask questions respectfully and refrain from gasping at any answer, even if it seems outrageous. If this isn’t the apartment for you, just move on. If you’re not sure you understand the answer to a question, don’t hesitate to rephrase or ask a follow-up question. This list assumes you’ve already actually seen the apartment and don’t need to ask the basic questions (where in the complex is it located?, how many bedrooms/square feet?, etc.). Keep in mind that this list designed as a guideline to help you remember to ask about what’s important to you. It’s not a litany of questions you must ask in every situation.

Business Matters

  • When is rent due? Is there a grace period?
  • What are the late fees? When do they take effect?
  • How should I pay rent? Can I pay with cash? With a credit card?
  • Is rent collected at the office?
  • Are any utilities included in the rent?
  • Do I need to set up my own electrical or other services?
  • Are utilities charged to individual apartments or averaged between residents?
  • How long have you been in business? Do you manage other properties?
  • Where can I submit a complaint about management or maintenance, if I have one?
  • Are there any move-in specials on rent? Any special gifts for new tenants?
  • Do I get reduced rent if I refer a friend?

Maintenance Issues

  • How large is the maintenance staff?
  • How do I file a request for maintenance services?
  • How long does it usually take for services to be completed?
  • How does management staff handle complaints about maintenance?
  • What are your most common maintenance requests?
  • When is the last time the unit I’m looking at was updated or remodeled?
  • What modifications do you make to units between tenants?
  • How do you handle pest control? What are your most common pests?
  • Does maintenance ever enter apartments without giving notice?

Community Affairs

  • What types of people live in the complex?
  • Does management organize any community events? What types?
  • What facilities are offered (pool, gym, business center)? What are the hours?
  • Do I need passes to use these facilities? Can my guests use these facilities?
  • How often do you update your facilities? How often is the pool cleaned?
  • How can I submit a request to have the facilities cleaned or updated?
  • Is there a community bulletin board or other way for residents to communicate?
  • How can I report problems with another resident? How do you handle such issues?
  • What is the most common complaint by residents about other residents?
  • Are there many children in the complex? Are they well-attended?
  • Are there community baby-sitting services?

Parking Problems

  • How is the parking situation?
  • Do residents have assigned spots?
  • Do I need a parking pass?
  • Can I get covered parking? A garage?
  • Are car break-ins a problem?

Safety Issues

  • How safe is the apartment?
  • Is the community gated? Does the gate open with a code, a card, or another method?
  • Have you had any break-ins in the past year? How did you address them?
  • What is the most common safety complaint of residents?
  • Do the windows lock? Can I have my windows barred?
  • Does the door have a deadbolt? Can I have one installed?
  • How can I verify that you’ve changed the locks between residents?

Tip: contact the police department to get complete information about crime in the area. Landlords will likely try to downplay any criminal incidents, but the police should have full statistics on any situations that have happened in the area. They should also be able to let you know if any registered sex offenders or other tracked felons live in or near the apartment complex.

After asking all—or even just some—of these questions, you should have an excellent idea of whether or not an apartment is for you. If you haven’t exhausted the landlord (which you might if you go through all of these questions in order!), feel free to ask follow-up questions regarding any topics that concern or interest you. Do keep in mind that this list is to help you remember to ask about particular subjects; don’t just become a drone reciting a list of questions. At the same time, it is a landlord’s job to answer questions and convince you that you want to live in this particular apartment. If you don’t feel that the person you’re talking to is truly receptive to your questions and concerns, you may want to move on—even if the answers to some questions were acceptable. When you’ve gathered all the appropriate information and learned how your potential landlord deals with people, you should be able to decide whether this apartment is right for you.

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68 Responses to “Questions to Ask a Landlord”

  1. Guest Says:

    As a realtor/property manager, I feel I must comment regarding your suggestion to ask how many children reside in the community. Federal fair housing regulations prohibit any leasing professional from disclosing how many children live in the community as well as where families with children are located. Such a practice can be considered “steering” in other words–directing residents with or without children where to live based on the familial status of other residents. This is a highly illegal practice aside from being unethical and unprofessional. The existence of children is just a fact of life and anyone who cannot handle the possibility of living near them shouldn’t be considering apartment living.

  2. Guest Says:

    As a single person who cannot afford to live in my own house or duplex, and yet, I would prefer living in a quiet area with little to no noise, I would definitely consider the fact if children were unattended, running around wildly, without any parental supervision, to be a deterrent from living in a particular apartment complex.

  3. Guest Says:

    Right, I do understand your point. However, it is so hard to determine whether a community has children who are “controlled” versus “uncontrolled”. Let’s say you find a place that seems very nice, no kids running around, etc. A family moves in above you the next month and their kids are out of control. When you first got there everything was fine, but things can change. I worked at a community that was located directly across the street from an elementary school and I could never understand why people would come in and complain about the presence of kids. I thought it was kind of funny…duh! We have 3-bedroom apartments for cheap and an elementary school RIGHT THERE! Ha. I guess the thing to do would be to choose a very upscale apartment community that doesn’t offer 3-bedrooms and is in a location that is inconvenient to schools. Still, the Federal law is a good thing because imagine being a single parent, limited income, and being turned away from various apartments or being made to live in a shabbier “family” apartment just because you have kids. I can definitely understand your view regarding noise, etc. It is 100% the parents’ responsibility to keep kids under control. It’s just such a tricky thing when the management can’t discriminate and the nature of apartment living is somewhat transitional. Tough situation for everyone.

  4. Guest Says:

    I does not say to ask the number of children, only if there are many children. I personally don’t mind living near lots and lots of children, but some people may not want to have everyone else’s kids running underfoot constantly, I can’t see how the 2 are alike. One is asking something specific and therefore illegal, the other just something for reference. You don’t have to disclose a # to say yes we get many families here, or no we a mostly adults at this time.

  5. Guest Says:

    This has been so helpful to me being,a new renter with a family. I was compleatly lost on what questions to ask and did not want to get taken advantage of. THANKYOU!!!!!!!!

  6. Guest Says:

    landlord questions
    Thank You so much for providing these questions. There were about 15 questions that I needed to include, when speaking with a landlord. I appreciate it! THANK YOU!

  7. Guest Says:

    These questions are great for a community but what about two family houses without a pool,Gym or gated parking?

  8. Guest Says:

    Well I think you are completely unsympathetic to working professionals without children that are unable to purchase a home for whatever reason. Some of us do not like to have to deal with children yelling and playing in the shared hallways and running rampant through the parking lot. Maybe these people should control their kids and others wouldn’t feel the need to ask questions you think are unfair. Maybe people with unruly children shouldn’t consider apartment living.

  9. Guest Says:

    Fair Housing Laws PROHIBIT leasing consultants or landlords from commenting on the demographics of their communities. They CANNOT tell you how many kids, families, members of any nationality or origin.
    Although this is a reasonable question, as people with children are looking for a community with kids as well, and vice versa. This is called steering and it is illegal.

    The answer to that kind of question is simply, that we rent to anyone who applies and qualifies under our property management guidelines and standards.

    These qualification standards vary property to property..high end to low end. Disclose any credit problems immediately, dont wait for your credit to be run for the information to come out. This may save you time when you are not qualilfied on a certain property, especially if you have bankruptcies or owe another community money.

    Renters need to do their research on the internet and make calls to get background BEFORE going to a property. If you can only pay a max of 800 per month for rent, why go and look at places that are hundreds of dollars out of your price range, and waste the time of the landlord when you already know its not for you.

    Contact the properties by phone and get the answers that will pre qualify for you before you go. This will help YOU, from wasting your time going to 20 properties rather than the 3 or 4 that will work for you.

    Dont walk into a leasing office 10 minutes before they close. These people have a life too,and you would not want them walking into your place of business right when your are closing to go home on a friday night. You are NOT going to get the best customer service nor would you give it if you were in their shoes.

    There are so many ways to research when you are apartment hunting. Most properties have a website with information plans and virtual tours.

    Do your homework. it ALWAYS pays off.

  10. Guest Says:

    I just applied for an apartment mentioning that I saw it from rent.com. I got accepted but waiting on the hold deposit to be processed next week and acceptance letter and info from them. Anyway, getting home i was reviewing the apartment and saw that rent.com says they have a 200 off first month rent. On the property site there was a link to a month rent off for leasing today. I did ask the agent repeatedly about doing something for me — incentives. She said the best she could do is $99 off the deposit and no app fee. My question is can i still ask for the specials? The free month would be nice or the $200 of the rent. Can I do something?

  11. Guest Says:

    Can you ask if there are annoying property managers living there? ;)

  12. Guest Says:

    I’m getting ready to move into an apartment and in viewing the community there were children outside playing. In most cases there were mothers around somewhere watching them. Rather than turning my nose up at the idea that my new neighbors are going to have children that like to play outside I took it as a sign that most of the families trust this neighborhood enough to allow their children to play outside safely. Does anyone else see things this way? I personally love children and am glad to see them enjoying the outdoors rather than inside killing things on a PS2. I can understand people to have issues with really out of control children but you do have to cut them some slack….they’re children…they’re going to make noise.

  13. Guest Says:

    Does the landlord have the right to store his personal items in the basement of a unit that you are renting?

  14. Guest Says:

    you must be a leasing agent we should go in earlier the problems never materialize at any apt until you move in then a mysterious thing happens they forget to be nice and the true nature is out they are there to collect the rent thats it you are better off renting from a private owner alot better all around

  15. Guest Says:

    I suppose one way of handling it would be to ask if it is a family friendly area.

  16. Guest Says:

    I am an apartment manager and recommend asking many of the questions posted above. I was a renter for years and experienced/saw the results of absentee management many times. It’s frustrating when you have to keep asking and asking to get service performed. That experience made a big impact on me and greatly influences the way I manage my property. Here are some questions I’d like to add to the list.

    You should ask the manager about the House Rules. Specifically the Quiet Hours and what is done to enforce them. For example on my property, 10pm is Quiet Time not Quieter Time. Violators are given only 1 verbal warning. Second offenders are given a 3 Day Cure Notice which is a legal demand for compliance. Third offenders are served Cure notices again and invited to move out before their fourth violation puts them in the eviction process.

    You should also ask about new move in packages. The better managers work with local businesses to get deals for their residents. For example, a free pizza lunch or dinner delivered on moving day. Perhaps 10% off & pick up/delivery service from the neighborhood dry cleaner. If the community has a fitness center, do they have a list of personal trainers that offer a community discount? A clear sign of good management is the value they bring to the table.

    If you have any questions, feel free to contact the author of this post, Craig Wolford at Park Sienna Apartments in Reseda, CA

    jbproperty.net

  17. Guest Says:

    no because that’s not right.

  18. Guest Says:

    When did the laws turn against the childless?

    I know everyone should be able to live wherever they like and can afford, but when did I land on the bottom of the rights roster when I decided not to have kids and don’t want to live around them? Who made it illegal to say, “You know, there’s a market for people who want a certain level of quiet in their environment, so we’re going to tap it.” It disgusts me to no end.

    I should be able to ask, and they should be able to tell me, what lives nearby, shares my walls, and lives over my head. I should have similar rights to live where I want to live, therefore the right to ask these questions and get answers.

  19. Guest Says:

    Man, I wish you were my landlord. Recently two college students movend underneath me and my two kids. I won’t hear a peep out of them until 9pm that is when they start slamming doors,cabinets etc… Then they start moving furniture running it into the walls and dropping things that make a big boom sound. I have tried being nice and talking to them about this and have had no luck. I went to my landlord and he told me to call the police What??? This is not a police issue this is a landlord issue. I am just moving out because I can’t handle it anymore and it is obvious that the landlord doesn’t care as long as he is getting rent

  20. Guest Says:

    What makes you think that parent’s with children are not working professionals???? You act like you are the only one that has a job!!! Please, get off you high horse. What makes you think we want a noisy single person who is loud and love to party living above or underneath us? You cannot control your surroundings in apartment living. I am a single mother who got divorced and have worked very hard to get back on my feet and I don’t need snotty people around me. One question weren’t you a kid???? I am sure you weren’t a perfect little angel unless you were don’t judge other kids and by the way don’t judge parent’s until you become one yourself!!!

  21. Guest Says:

    I was just turned down an apartment due to my credit. I’m so mad because I dont have any credit cards, bankruptcy, or evictions, just a medical bill and a few other things. I told them about my credit before and they said they were willing to work with me and my deposit would be a bit higher than normal. However, I received a call saying that they couldnt rent to me because of my credit. Can they do that? I think thats discrimination, does anyone have any helpful information? Thanks.

  22. Guest Says:

    Thanks for posting these questions, especially the ones about maintenance. I would only have thought of these in hindsight. I think a very important question to ask is did the person before you have any pets or s/he a smoker? I’m allergic to many types of pet dander and cigarette smoke. If the place has carpet I may need to get it steam cleaned and that (for me) is a good question to ask.

  23. Guest Says:

    I really don’t think I’d ask some of these questions….for example, if a prospective tenant came to me asking “how long is the grace period/ what are your late fees” I would immediately assume I would never get paid on time and move right on to the next applicant.

  24. Guest Says:

    It depends…what does your lease say? Unless the lease specifically states that the basement is for your use, the ll can put what ever he’d like down there.

  25. Guest Says:

    Sorry, if you don’t meet their credit requirements they are not obligated to rent to you.

  26. Guest Says:

    Actually, I would prefer that a PM lived onsite- then the load obnoxious neighbors with ferocious chihuahuas would be evicted that much quicker. If you’re a decent tenant, an onsite PM is a blessing. If you’re not- better to look at a different complex.

  27. Guest Says:

    It would be impossible to guarantee that there will never be any children living near you in an apartment! The fact is that people move in and out of apartments often. Why don’t you try looking for a community with no three bedroom floorplans. (Most families rent larger apartments) Also, 55 and over communities are allowed up to 20% of their residents to be 18-55.

  28. Guest Says:

    is there any lanlords who are willing to make acptions on bad credit with no evictions no late payments on rent.but small things like phone bills and car repoes

  29. Guest Says:

    follow your own advice and do your homework to justify such an unequivocal blanket statement about fair housing laws. They vary by jurisidiction, and what is illegal in CA is acceptable in NE.

  30. Guest Says:

    I really don’t think the person meant anyone with kids is not professional, but just the fact that they have no title at home past possibly husband or wife. Assuming all single people are noisy is judgmental, the single mother thing is getting old and I’m not the only one who feels this, and the “weren’t you a kid” argument is ill-supported (who chooses to be born, seriously?) and quite childish, actually. And the suggestion that anyone who doesn’t want to be around kids shouldn’t consider apartment living is a bit odd. If anyone needs a smaller space it’s a single person or couple and if anyone needs a bigger space (i.e. a house) it’s a family.

    And perhaps people who don’t have kids are quite aware of how difficult it is and therefore do not have any. Perhaps they have the foresight of their own life’s expectations and avoid possibly turning into one of those parents who can’t control their children who use all sorts of excuses to why they can’t behave.

    Families get all sorts of perks via business and even more unspoken, unwritten societal perks and don’t even realize it. These perks are bad enough but I think any “professional couple” or single person would agree that they could let those slide if kids were just better behaved. This has been annoying for a while but we’re only beginning to hear the childless couples/single persons speak up because frankly, we’ve had enough.

    And really, the bottom line is that no one wants a lot of noise where they live no matter who it comes from.

  31. Guest Says:

    A tenant asking that question is making sure that they have all the information. You would want to know the penalty of paying late or if you have enough time between the time that you get paid and when the rent is due. That kind of information is critical. It’s like applying for a credit card. Asking that question doesn’t automatically mean that they are going to be late. Don’t assume; assumptions are always wrong.

  32. Guest Says:

    they are quoting the FEDERAL LAWS so it applies anywhere in the United States. Local and State laws in some jusidictions are even more prohibitive. So do you homework before you complain of someone else not doing theirs

  33. Guest Says:

    I too suffer the disruptive and dramatic trantrums of the neighboring children who share my “walls & halls” along with the thunderous trample and building shuddering door slaming done by them.
    The obvious solution is to buy a house. But for professionals who do not want to buy upon a relocation, renting is the only option.
    The apartment rental companies could easily separate family apartments from adult only sections… but they don’t give it a thought, because they can’t hear it from their house, and they have the whiphand over all of us because the law is always on their side.
    I live in the Lake Villages of Auburn Hills in MI and BLACK MOLD is prevailent in all of the buildings. They really don’t care if you’re happy or if you die. So something like a little noise means nothing to them, they still get their rent and YOU can’t break your lease.
    PS. The EPA laws do not even make them responsible to report KNOWN radon gas, black mold, or prior tenant drug manufacturing to the next tenant…

  34. Guest Says:

    My landlord does not want a wriiten agreement. Is this OK to Me?

  35. Guest Says:

    Broadstone River’s Edge. When I moved to Broadstone River’s Edge in Lake Elsinore CA, I was assured it was a quiet peaceful community. What I really found is that it was anything but a peaceful community. The first day I moved in my garage door was kicked in and I could hear music in my apartment from every direction. There’s nothing like sitting down to eat dinner with your wife and listening to someone else’s bass in the apartment next to you. Not only that, the police are constantly here for some reason or other. During the first week I witnessed on two separate occasions the police arresting somebody from this complex. Not a great place to live.

  36. Guest Says:

    To 75473,
    That really upsets me as well. As a college student it is hard for me to live in a nice place because people just assume my boyfriend and I will make a ton of noise. The fact is, the reason we are moving is to GET AWAY from noise. We can no longer stand the yelling, stomping, and door-slamming environments we are living in now, so we want to get away from it all. And we can’t because so many people assume because we are college students we are noisy. We just want a quiet place to study and we can’t have it because so many people in my age group act like morons. It’s age discrimination, but unfortunately, it’s warranted by so many. It’s just a real upsetting situation.

  37. Guest Says:

    Re: What types of people live in the complex?

    I asked what he could tell me about the other residents in the building and he told me that it was illegal to answer that question as a leasing consultant. Is this true? I thought it would be good to know depending on my lifestyle habits compared to other people’s. It does not make sense to me that this is an illegal question.

  38. Guest Says:

    No its not okay, always get any business deal in writing no matter who it is with.

  39. Guest Says:

    i completely understand the college students on here, im currently fighting to get out of my housing agreement and i am looking for an apartment for me and my boyfriend bc the noise level is obnoxious here but so many landlords dont even give college students a chance

  40. Guest Says:

    It’s against the law to discriminate. Where are you looking?

  41. Guest Says:

    Yes it is true. I’ve worked in property management for 4 years and it is a part of fair housing not to disclose what kind of people live in the building or how safe it is. We cannot guarantee safety and we cannot pick and choose what kinds of residents we have – as long as they meet our leasing criteria, we have to let them live with us. Furhtermore, communities do not keep demographic statistics.

  42. Guest Says:

    This is true, but mostly to those who are in care of their elders or need to be their ride, etc. I tried to get into my uncle’s apartment complex and they told me to come back when he needed more help getting around… they do take the elders in their best interest, and if they see that you may be needed mentally to the one who lives there and wants you nearby, then you’re in. We found out later that if he had said, “I need her here. She understands me the best,” like his neighbor, then I would have been in. Oh well.

    Also, one bedrooms are hard to find on the first floor, so if you do look in a complex with 1-3 bedroom apartments only, be sure you ask which floor they are on and ask to see them (for price comparison as well.)

  43. Guest Says:

    What is ironic is the American Community Survey by the U.S. Census Bureau sent to my apartment asks that and that my response is required by law. I refuse to take that patriot act of a mailpiece by the census bureau. However, I think that “fair housing” is also beaucracy. Government is the problem not the solution. It shows itself there, too. I want them to ask if their is people in their 20s college kids I ask about age (people under 40 are not protected against age discrimination) and they should answer that one, and are they quiet or talkactive (personality).

  44. Guest Says:

    Actually, this is slightly untrue. People of any age are protected against age discrimination, because younger adults can be discriminated against due to their youth. It’s more of an issue in hiring, but also in leasing.

  45. Guest Says:

    Absolutely! The first thing I ask the PM showing me a property is if they live there and for how long. It’s pretty hard to work for a property and give it great PR if you live there and are having a bad experience.

  46. Guest Says:

    NO!!! This offers you absolutely no protection for yourself. Any landlord that would state “No written Aggreement” is VERY, VERY shady!!

  47. da roommate Says:

    I am renting a room from a rentee and i was just wondering if it nessacary for my roommate the rentee to inform his landlord about me living in the house please help me understand this issue a little bit more…
    thanxz da rooommate!

  48. adult living only please Says:

    32 years ago, I couldn’t find a complex that was in a decent area to accept my ONE female child. she was quite and well-mannered. Now I cant find an apartment anywhere in OKC that don’t have kids and they are rowdy and ill-mannered, disrespectful and often-times down right criminal. The only adult living that comes up on the internet is for seniors and I wont be 55 for another 6 years. So I have to suffer thru living next to some other persons misfits with no home training. I find this downright unacceptable!!

  49. person Says:

    yeah, if you want to be a roommate you’d better get yourself a lease/subletting lease as well as a rent receipt. Your roomie cant “sublet” (let you rent from him) unless its oked by the landlord. You shoudl read your roomates lease with his landlord too, so that you know all the rules.

    Its very shady to move in and not discuss anything with the landlord; remember he owns the place and can kick both of you out! do you research!

  50. s Says:

    I have read many replies regarding the federal fair housing issue. My husband and I have done all that we was suppose to do. Before moving into our apartment we asked all the right questions. However, this apartment complex only shows apartments monday through friday during the times of 9.am. until 4:30 Pm. interesting enough that is when everyone is at work. and we moved into a 3 bedroom/2 bath apartment. Initally we loved the place until we heard alot of running and jumping up and down right above us. the grandparents have a child (old enough not to jump off of chairs and tables -which they told us about and said it was no big deal-but it actually rattled my china cabinet and a picture fell of the wall!) I can’t imagine why management would let families with out of control children live on the top floor of an apartment building. I don’t feel that I need to live by this childs time schedule. running from the time she gets up -which is 7:00 am until sometimes until 12:00 midnight on the weekends. Did I tell you that she is almost 8 years old? I have raised my children and I am not living by her schedule. oooh I am ticked off right now. my husband is a minister and has his Ph.D in pschycology so it isn’t if we don’t understand the whole situation. I have talked to management about this.
    after all that. my question is, could we perhaps switch apartments? does any one out there know the answer to that question?

  51. B Says:

    Hi,

    My sister and her husband are in a treatment program. my sister told her landlord she was in the hospital for some duration. I am watching the apt and her cats for her. Now the landlord and other tenants are asking personal questions about why they are both gone, are they seperated, why seperated, what she is in the hospital for etc. i cannot devulge info due to Hippa laws. I feel we are being asked questions that are none of the landlords business. He also said he may have to vacate the unit as she is not here even though she’s paid the rent. What rights does she have in regards to this?

  52. Ashlie Says:

    I am renting an apartment and I signed the lease, but after I signed it they said the inside remodeling is not complet and it will take about 2 weeks. She then said I would still be responsible for the rent. I am concerned because how can I feel safe that my things will not be taken?? Do I have any rights or is she correct I am screwed? Also, they made me sign the document stating that the apartment was clean, but I did not look at it. They said I had to sign that, but have 72 hours to check the apartment and replace it with another copy. I just thik that is strange. What should I do?

  53. Kitty Says:

    It’s been my experience that the best way to figure out if a particular building and it’s surrounding neighborhood are right for you is to go by the place at various times during the day and night. Hop in your car or take a walk down the street early in the morning, at mid-day, in the evening and if possible late at night on random days. I have found this to be very telling of what it will be like if you live there. For example the area is nice and quiet every time you’ve been by the apartment to check it out during the day. However, after you move in you quickly realize the reason it’s so quiet during the day is because it’s hoodlum central after the sun goes down. There are no guarantees when it comes to apartment living due to the constant turn over of tenants. So try to do your homework in checking it out prior to signing a lease and once you move in keep an open mind, be a good neighbor and hope for the best.

  54. CD Says:

    Neighbors. The last 3 complexes that I lived in I had issues with both the landlord living in the complex and the one neighbor that has a permanent stick. The first was a disappearing landlord with a phone# that soon became disconnected. Our ceiling in our bathroom was leaking because the toilet upstairs in another apt was leaking. He had known about it and taped and temp plastered and painted the problem area when we looked at it. Next complex, a married woman with cats. I had 1 baby at the time. She was always complaining that we were slamming doors. The only door that sounded like it slammed was the back door, which we had talked to the landlord about fixing. This crooked door led out onto a very small balcony that was falling apart. The stairs up to our apartment were uneven and unsafe. Landlord was too much of a cheapskate to fix either problem. Then we find ourselves a nice little town with a nice big affordable apartment. A family downstairs started accusing us of smoking in the apartment. At this time I have three children and neither of us smoke. The husband and wife procceed to tell everyone that we are “crackheads” and selling drugs out of our apartment with the people next door to us. The landlord has a maintenance person living in the complex come tell us that we are being watched. She then tells us to stop smoking. I went and spoke to the landlord in his office within the complex about our centra a/h not working. The next week his other maintenace person comes up checks the heat. I had to move my children in with a relative because the heat was intense that summer. He checks my a/h in the apt then goes down to the breakers. “Someone” had shut that breaker off. Our next door neighbors couldn’t take the bull anymore and left after similar problems with the air and electricity. We complained to the landlord several times about the resident below us throwing things at the ceiling, shutting our power off in the middle of the night, and selling drugs in the early am hours. I knew this because I could hear him dealing through the walls. I also suspect he may be the person who slashed our tires and cut the hoses in our car. New neighbors moved in and the woman told me the guy downstairs had informed her of our drug problem. After a while she saw the truth for herself and he started messing with her. Neighbors are unpredictable. That’s why we’ve decided to stay away from complexes.

  55. VC Says:

    Okay so what if you get stuck with an honery neighbor who does nothing but causes problems for you and your family since day 1? Always calling complaints or threatening to complain on you everytime you turn on a tv or do normal everyday stuff in the day hours? And they have the upper hand cause they have been there for longer than you? I am sure I would like to know if I have a mean neighbor before I commit to a place…. just as much as a sex offender neighbor.

  56. Anonymous Says:

    I have been renting an apartment in a house for over a year now. There is one other apartment on my level. A new renter has moved in with cats. I am allergic to cats and my eyes have been swollen ever since she moved in. What kind of complaint can I issue to my landlord. This originally was a no pets house. Thanks.

  57. John F. Says:

    “Don’t walk into a leasing office 10 minutes before they close. These people have a life too,and you would not want them walking into your place of business right when your are closing to go home on a friday night. You are NOT going to get the best customer service nor would you give it if you were in their shoes.”

    Allow me now to respond to the inane advice above:

    These people may “have a life,” but they also have a responsibility to remain at work, and WORK while they are there, even if it is the last ten minutes of their shift, and perhaps occasionally a little more if a prospective tenant drops by. If I don’t get “good customer service” because they don’t have the ability to do what it takes to run a business, and do it cheerfully and competently, just because it’s late on a Friday, I learn volumes about their character — and it’s not good.

    And I most certainly WOULD give them 100% “best customer service” if I were the leasing agent and a prospective customer dropped by 10 minutes before closing. OPEN has a meaning. I would be working to GROW the business were I in that position, just as any mature, professional person would.

    You yourself must be immature to make such a statement, and then tell ME (and others) how we would behave in a similar situation. Not all of us have crappy attitudes like you. I’d learn very quickly NOT to rent from you if you treated me differently because I came in 10 minutes before you got off work.

    You need to grow up. God forbid if you work in property management.

  58. aFARTment Says:

    Landlords are evil!

  59. aFARTment Says:

    Landlords are evil! And they laugh at residents who sign leases. Apartments are prison cells. Woe to all tenants…

  60. Tanya Says:

    Apartments are places to live in until you save up for a down payment on a house. How are Apartments compared to prison cells? I’m not getting my food cooked for me, living in a 6×8 area, getting harassed or beaten up.. etc. I doubt landlords are laughing because you sign a lease. At one point they probably lived in an apartment too. You have to start somewhere, not everyone moves out of their parents house and into their own house. Wouldn’t that be nice?

  61. CONCERN PERSON Says:

    Thanks goodness,
    I have a question, what can a tenant do if they are disturb by another roommate who is playing there music and television loud.The tenant has tried talking to the roommate who has not tried to comply with the tenant.The situation has escalated to the point where the tenant is not requesting a room change not to move from the apartment but not so close to the roommate,in the beginning the tenant was refused unless they pay an additional $200.00 dollars just to move to the other side. The tenant thought it was unfair,The tenant then decided to contact Corporate who then approve the tenant to move,but it seem as if the landlord is now angry and will not let the tenant move in requesting the tenant move out into another apartment.Now what can the tenant do in a situation like this especially when the tenant has tried to be very patience,Desperately need HELP.

  62. Jud Says:

    I live in apartment and have asked them to fix my carport and now it rained so bad, it fell on my car. Can I get them to pay for repairs.

  63. Jud Says:

    I live in apartment and have asked them to fix my carport and now it rained so bad, it fell on my car. Can I get them to pay for it where I live.

  64. Kevin Says:

    Im a college student and I used this site to find my landlord Grademylandlord.com
    Its only for properties near college campus, but if you are a student it works. Grademylandlord.com

  65. jeremy Says:

    Just think of all of the things you hated about your last apartments.
    Check for outlets (BIG issue), ask where usps packages are left, make sure the doorbell works, paying for laundry should be a crime, how long has it been vacant (if a long time you should negotiate price), amount of units in the building, do you have access to the breaker box, are you stuck paying for utilities from a shared dryer or laundry room light (dryers use a lot of energy), can you do your own home improvements. Knock on some doors in the place but dont do it when the landlord is showing you the place. Go to your car then run back up. Im sure you will get some decent feedback. It’s pretty much all the things you don’t think about that will end up getting you in the end. Its the things we all take for granted.

    Now here are some problems i have ran into…
    If your heating is included, make sure you have access to the thermostat. Ours had a plastic box lock thing and we had to call every time it was too hot or cold. We did find a way to stick a hanger in it and do it ourselves. sometimes we just opened the windows in the winter. whatever I’m not paying.
    In this same place the landlord decided to leave a bunch of crap laying around, dusty old paintings shoved behind the fridge upstairs and downstairs, a back porch littered with ancient computers and tons of cardboard boxes. Four people living there for two years=I don’t know where the hell your crap is. Maybe you shouldn’t have rented an apartment with things tucked behind every corner. Oh yeah and thanks for taking 200$ per painting (4 total) out of our security deposit. lesson learned make sure all your landlords stuff is out of the place before you move in because you might not get your money back in the end.
    When you are handed your keys make sure you don’t have to pay to get all the locks changed when you return them at the end of your lease. I was told that they handed out numbered/imprinted keys so they knew their tenants wouldn’t make copies. If I knew this I would have handed them back and said “these keys are not imprinted and to avoid a large deduction out of my security deposit, I would appreciate the correct keys.” Also, thanks for handing them to me in a small little manila envelope so not even you could tell your own mistake.

    blah blah blah take your money and new locks.
    hope this helps a little.
    Also, I apologize for my grammatical errors throughout this entire post. I started off okay, but i was just making fun of the first fifty children complaint comments. After erasing that, I got tired. sorry.

  66. Mandi Says:

    I have a question….
    I live in a 2 bedroom apartment; my husband and I had two kids when we moved in and now we have 3 kids. Basically we have outgrown the place. Is there any way we can break our lease based on the FHA laws about 2 ppl per bedroom? Is it the landlords job to tell us to move out since we had this child!? Or what do we do!?

  67. Rebecca Says:

    Was renting from feb 2012 to oct 12 2012 paid 7 months. How much more do we owe?

  68. Janet B Says:

    After reading all these plights, I’m really afraid to move into a new apt. but I must. For some reason which I cannot fathom, the mgr. of the apt. into which I moved almost a year ago, has decided to evict me. I have paid every single month’s rent ON TIME, a few of them EARLY. Though I know and am friends with only two other tenants, she has written me FOUR (count ‘em 4) nasty letters telling me how RUDE that I am and have been to “everyone who works here and lives here” and that I must cease doing so IMMEDIATELY. I have never met ANYONE who lives here except for my two friends and they say that she must be crazy. She has also told them that they must move out because their six-month lease is up. NO it isn’t as they signed a YEAR’S LEASE and proved that to her!!! Now she has written me that because of my RUDE BEHAVIOR that I must move out by the end of my lease! Besides having been threatened by a crazy man who moved in shortly after I did and who may or may not have a gun, I have never even SEEN or met any other tenants. Many of them, I hear and have seen, have (against ALL the apts. rules) huge PittBulls and also have piled up their patios and balconies with Toys, many Bicycles and Tricycles (also against the apts. rules). However, I am being evicted, am actually one month shy of turning 80 years old, and truly have very little money to afford to move. SO what do I do if I can spring for the several thousand bucks to move and a potential new apt. manager wants REFERENCES from my current mgr. and all I have from her are horrible letters? I never imagined that I would wind up in a serious bind like this. I have NO IDEA who she is referring to when she reports that I have CONSTANTLY been rude to and must leave come the first of the next to next month! HOW DOES A SINGLE WOMAN MY AGE DEAL WITH A SITUATION SUCH AS THIS? I welcome any and all suggestions and advice!!!!!!! Janet B in Colorado Springs.

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