Add new comment

As a service manager for a large apartment management company I require my maintenance team to abide by a few simple rules.

1.Although the resident does not "own" the apartment,It IS their home. TREAT IT AS SUCH!

2.Knock loudly on the door at least 3 times while announcing that you are with the maint. team.

3.In the event that it is an inopprotune time for the resident we advise them that we will come back later....HOWEVER.... we cannot make an appointment because we too have a schedule to keep.

4.Under no circumstance is a member of maintenance to be alone in an apartment with a minor child, boy or girl. An adult must be there or no one at all for the service request to be done,if not it will be rescheduled.

5.Lastly ...ALWAYS. ALWAYS. ALWAYS leave a notice that maintenance was in the unit,for what purpose and the name of the worker.

While it is my goal,duty and responsability to protect the saftey and privacy of the resident , it is also my job to protect my workers and myself.

These 5 rules have done both for the last 13 years.