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Oh, I totally agree. I just left Texas and was renting a small house with Century 21 ----- ----. It has been a horrible experience. In the three years I rented with them, I filed countless work orders, for things like a faulty front door lock that I couldn't even properly shut and lock my front door!, a broken dishwasher, and oven that didn't heat up, a faucet that rapidly leaked hot water, only to be ignored. I moved into the house with urine stained carpets they never replaced. I left the place immaculate, only to have them make up bogus 'repairs' in order to extort almost all of my security deposit. DON'T RENT WITH CENTURY 21! ----- ----!!!!
The sending of work orders via certified mail is really good suggestion.