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Suburban complexes are NOT reasonably expected to act like luxury buildings with a concierge, and with the amount of litigation everywhere, why would any office even consider touching a tenant's mail or packages? I work in an apartment office, and NO WAY would I sign for anything--something that might be sensitive, super-valuable or contraband. It sets a precedent with delivery services and gives the recipient a case that "the office must have stolen it" when some delivery person misdelivered or took the shipment back to the hub. We're not going to get between tenants and shippers in possible accusations of theft. We don't answer your phone or take your messages, walk your dog or pick up your dry-cleaning, so why should we handle your mail? Go live at the Dakota if you expect that service.