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That's just rude about "the Stone Age." I work in an apartment office--I know. Laundry rooms are a loss leader if ever there was one. Tenants mistreat the appliances--rough handling, overcrowding, starting and stopping--and it's a rare one who cleans the lint filter AND puts the lint in the trash. If you think the four or five quarters pay for the appliances and the utility bills, you are SO wrong. I've heard people say that they always use hot water, because "we aren't paying for it!" It's a courtesy for the tenants and a huge headache for us, including the tenants' wars over hogging the machines etc. We have to go around morning and night and unlock/lock them, Monday through Sunday, and no one pays attention to the scheduled hours; tenants don't hesitate to call at 1 am and complain that we locked up their laundry at 11 pm, which they have just noticed. As for change machines, are you kidding? Most laundry rooms are ripped off about once a month, even in nice neighborhoods, often by people in the complex or their guests (we've caught them). Laundromats are expensive for a reason--they have to cover their expenses. Apartments often can't, but they are expected to provide laundry services regardless.