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We have the same problem with our upstairs neighbors. When we rented our apartment, we specifically asked about noise and were told the building was concrete and very quiet. That was not the truth. The floors are wood construction, and we hear every footstep and every bowling ball that drops above us.

After some time, we approached our neighbors and told them that the building was at fault, but asked if they would just be aware of the problem. They didn't care. To make matters worse, their grandson visits several times a week and runs and jumps the entire time he is here.

The doors in this building are also self-closing (read "self-slamming"), and 90% of the people here do just that ... let them slam.

I've complained to management many times and was ignored.

After over two years of this, my health has suffered and my nerves are shot. I quit my job because I couldn't take stress all day at work and then come home at night to listen to the constant thumping and bumping and heel-driving above us. We're now in the very expensive and exhausting process of moving.