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I recently used this company and had a horrible experience. First of all the movers took forever packing my merchandise onto the truck. Honestly, they took smoke break after smoke break. Furthermore, I spoke with a dispatcher who infomred me that he was looking at my contract my weight was fine and I did not owe any additional funds. Two days later I received a phone call from the driver stating that I owed additional funds. They totally caught me off guard with this price increase. I reported them to the BBB but that was not enough because this company is getting away with this too often.