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The above article is true; landlords love when rental payments are made on time. Landlords also realize how much easier it is to renew a resident than to find a new resident. Again this article is very true.
There are some other things to think about when you are trying to negotiate your rental increase; your property manager may not be the person you need to convince. Many communities are owned by large management companies. This benefits the resident in a couple of ways; one, larger management companies are able to invest more capital to enhance a community. Two, they are able to attract superior employees with better salaries. Most importantly, because they are more experienced in property management they already have policies in place that make your apartment renting experience better.
What this article does not prepare you for is a corporation that does not have a flat organization chart. Often times the decision to increase rental rates is made two to three levels above the property manager.
Something else the article fails to consider is "Fair Housing." The Real Estate industry is heavily regulated by Fair Housing Laws that require equal treatment across the board. Fair Housing Laws extend all the way down the ranks; the corporation is not the only one that must follow the laws. Property managers, Maintenance, even contractors working on property must abide by Federal, State, and City laws regarding Fair Housing.
Please understand why your property manager is telling you they are unable to negotiate your increase.