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I lived at a complex for eleven years. During the tenth year I cited my perfect payment record when I requested that the management resolve a problem with an unemployed tenant who lived above me. This tenant continuously stomped around her rooms from 1-4AM.

Management's reaction was telling me to move elsewhere, that the other tenant was "just on another schedule" than me.

My ten year loyalty to the complex and perfect payment record meant nothing to them. They know that there will always be some sucker replacing the tenants who move out, and that sucker will be tied to an iron-clad one-year lease. There are no incentives for most landlords to give long-time tenants any breaks.