Comments on: Appreciating Your Rental Management Staff

By: Pleasantly Satisfied

Pleasantly Satisfied — Tue, 16 Jun 2009 11:06:16 +0000

Has anyone on here noticed that, among all these responses, those that praise management and recommend letters/notes of appreciation are all well written and grammatically correct while those that criticize management and disapprove of any display of gratitude are all poorly written, grammatically incorrect, and full of disdain? I’m only a tenant, not affiliated with management or owners in any way but I’ve worked in the service industry (retail and restaurant) for 15 years and I know from experience (work and life in general) “you get more bees with honey than with vinegar.” Dealing with people, regardless of the industry, is difficult and stressful, but add to that the fact that rental management staff deal with maintenance problems, neighbor-to-neighbor complaints, disgruntled tenants, unwarranted hostility, and illicit behaviors/lifestyles; it baffles me that all these people are so ignorant and malicious. I can say with a level of certainty that the same people on here complaining about management are the same pompous ingrates that degrade restaurant servers, make flagrant demands of them, and treat them as insignificant derelicts; and then of course, tip inadequately. Have these people not seen the movie “Waiting”? For those who are managers - - If only there were a movie about apartment managers that correlates to the movie “Waiting.”

By: Anonymous

Anonymous — Mon, 11 May 2009 20:55:09 +0000

wow

By: Anonymous

Anonymous — Mon, 11 May 2009 20:51:24 +0000

We had a couple of residents volunteer to come in and help us out in the office. It was nice. They answered the phones and filed while we watched a movie in the back office.

By: Hemingway

Hemingway — Tue, 21 Apr 2009 20:11:51 +0000

I am very pleased with my current Property Manager and staff of Venterra Reality. I enjoy the
welcoming atmosphere that Venterra staff has restored in our community. At one time we were a
luxury apartment community by name and not by convenience , Venterra has revived us. Venterra has come in and hit the ground running with new ideas in landscape, interior and exterior design, as well as community involvement (such as showing a movie in our community center or, installing a free gourmet coffee machine for residents as they enter and for those leaving the community). Venterra has changed the way we live. The community has become more involved in monthly activities through new ideas from entertainment to forum discussion, merely simplifying the way we relate to each other with our intranet thanks to the Venterra staff. I can only speak for myself when I say I truly appreciate the relationship that we have together.

Sincerely, Mr. Hemingway

By: WeLoveOurResidents

WeLoveOurResidents — Wed, 11 Mar 2009 22:40:59 +0000

I am an Assistant Manager at an apartment complex that just received a “Superior” rating on a recent resident satisfaction survey. We care about our residents, and we DO have resident appreciation events every month (such as showing a movie in our theater or handing out breakfast to residents as they are leaving the community in the morning). Maybe we are just lucky–our residents bring us gifts on a regular basis, just because.

To those of you who have unfortunate dealings with apartment staff, I feel truly for you….but not all of us are like that. Some of us actually love our jobs and the relationships that are created with our residents.

By: Kevin

Kevin — Wed, 11 Feb 2009 08:18:11 +0000

If the staffs were nice as they suppose to be, million cookies and other things would’ve been given to them everyday, believe me.

Why do i have to appreciate them when they treat us like a prisoner; rude and annoying don’t deserve cookies!!!

By: Sickofthis

Sickofthis — Fri, 06 Feb 2009 07:13:13 +0000

Hey butch, I am confused at what your point is….first you say “You can blatantly tell that the Managers wrote some of these replys, Tanya and Rosey.. Rolls Eyes- how immature, the residents rent pay your salaries and the residents are not an inconvenience they are the reason you have a job.” Suggesting that you also are not satisfied with management,

then you follow with “Don’t air all your dirty laundry out here with the problems you have with the “Owners” that is totally unprofessional calling them “slum lords” even if they are you don’t need to tell that to the residents, that just shows your I.Q.” that suggest that you are some sort of residential manager,

but wait you follow up with “I know for a fact this “class act” of management act is rude and sucks, they are lucky they even have jobs. One deals drugs and the other one is a Thief DELUXE well both of then one more so than the other but about equal, partners in crime, whatever owner gave them the reigns of this place is CRAZY” Ever heard of the word hypocrite, or the saying “Practice what you preach” ? Get your story straight then let us know how you feel…

To the whole cookie and/or note suggestion, I agree with the person who says “get your own plate of cookies”! And to you managers that like to post on here, your hilarious, take a look at what you really do and what your satisfaction rate is! If its high good for you, if not (majority) then shut up and do your job, its called work for a reason!

By: Butch

Butch — Sat, 31 Jan 2009 01:09:16 +0000

You can blatantly tell that the Managers wrote some of these replys, Tanya and Rosey.. Rolls Eyes- how immature, the residents rent pay your salaries and the residents are not an inconvenience they are the reason you have a job. This article shouldn’t of even been posted all it does is cause an uproar to unsatisfied people, but you can’t please everyone all the time. Random acts of kindness, if you want someone to do something nice then you do something nice, if you need a hug give a hug. Get the picture. It costs nothing to be kind, the world is already full of hate. Don’t air all your dirty laundry out here with the problems you have with the “Owners” that is totally unprofessional calling them “slum lords” even if they are you don’t need to tell that to the residents, that just shows your I.Q. What about a Resident Appreciation day or week, like as they are driving out of the property to go to work you hand them a juice and a bagel or something. When you are kind and show appreciation it comes back to you ten fold. Residents shouldn’t have to be told to do something for the office staff that is just opening up pandora’s box. Someone doesn’t understand the first thing about Psychology or Management. I know for a fact this “class act” of management act is rude and sucks, they are lucky they even have jobs. One deals drugs and the other one is a Thief DELUXE well both of then one more so than the other but about equal, partners in crime, whatever owner gave them the reigns of this place is CRAZY… I bet they aren’t making anymore sure it is going in their pockets.. Check it.

By: Guest

Guest — Sun, 18 Jan 2009 01:00:08 +0000

I’ll appreciate management the day they begin to appreciate their tenants. But until that day arrives, get you own plate of cookies!!!

By: Guest

Guest — Mon, 12 Jan 2009 19:53:13 +0000

volunteer to do their job for the day while they take the day off.

By: Guest

Guest — Fri, 09 Jan 2009 17:28:16 +0000

yeh, especially when some management gets all accusatory when you come in with genuine complaints.

where i live… apartments are “extended” closets become rooms and the price hikes are astounding.

when you have issues with a tenant suddenly you are a:

racist
vengeful
busy body
pest
trouble maker (in general)

so, all i have to say is, screw management.

where i live if you aren’t good, good, GOOD friends with management, the owners, the management company and staff in general…. or you aren’t related in some way…… you are a waste of their time.

i had so much trouble with relatives to the management company where i now reside it’s incredible. as long as you are part of the family you can do almost IF not (shall i accuse) everything, bad, worse, horrible, damaging, so on.

i lived above relatives to the management company and they got away with literally murder. everything from trash in the hallways, careless smoking, drugs, child abuse, noise 24/7, harassment (of many tenants in the building) it was endless.

many complained, very many but they all got the same response:

they have revenge on their minds, nothing more.

ok, that’s what they make lawyers for!

suddenly things got a bit calmer when that L word is mentioned.

my harassing neighbors have since moved and from what i hear their new neighbors are having the worst time of their lives!

By: Guest

Guest — Fri, 09 Jan 2009 17:02:55 +0000

i’d love to do the same for tenants… we have some rotten ones and i’d chip in for some major trinkets saying “audios!”

i knew some managers in my time i’d love to give a present… a well wisher for their time spend making a mess out of everything.

By: Guest

Guest — Fri, 09 Jan 2009 17:00:45 +0000

oh listen to that modesty. what they’re really saying “the better the bribe the better i’ll treat you”.

that simple.

so, just don’t keep it to cards and simple thank yous. you’ll see the huge difference when you play the game properly.

By: Guest

Guest — Thu, 08 Jan 2009 02:39:19 +0000

Management would love a tip to go along with the letter, no? I am a tenant in NYC in a huge building with management, doormen, etc. Being in the service industry myself, I have often been profusely complimented for working my butt off, yet many millionaires are unwilling to put their money where their mouth is. And many other clients understand that we work for money, and should be rewarded and punished as such (it is often the ones who waited tables on the way up). If someone deserves it, why not give a tip at the Holidays to show appreciation? Even $10 a tenant would add up. Or a plate of cookies. On the other hand, if someone can be given a promotion or raise due to your thank you/recommendation letter, then such a “note” is appropriate.
Also understand: because you pay high rent does not mean building employees see any of it. Actually, you paying a base rent has nothing to do with showing appreciation. Take up the too-high rent with the building’s owner (who is quite often NOT the management).

By: Guest

Guest — Sat, 03 Jan 2009 17:40:07 +0000

Ditto to your comment apartment manager. I just did a simple happy new year note & posted doors in a 38-unit building that I managed, and it is amazing how much respect you get back your way when you give respect to others. Thus, respect your neighbor as you would respect yourself really does work. Happy New Year…may 2009 be divine. :>)

By: Guest

Guest — Sat, 03 Jan 2009 17:34:46 +0000

If your on-site resident manager(s) is/are properly doing his/her job, then a note of thanks for taking care of the tenants, and the myriad of multiple building issues is a very small price to pay for the many hours of unappreciated customer care that good managers give to tenants. However, if the property management company or owners that the on-site manager works with are total slum-dogs & the manager’s hands are tied at every turn to get things done or repaired properly, etc…then rude tenants that pay high rent don’t seem to have a clue nor do they see the blood, sweat & yea, tears that go into managing an apartment building…so until you have walked in an apartment managers shoes…don’t judge! Be happy that you have a job and a roof over your head because some people don’t have that. Hello-Holla’ ;>)

By: Guest

Guest — Tue, 30 Dec 2008 13:45:50 +0000

As an apartment manager, I have to say, the writing of a card thanking the management team is perfectly good to give as a gift. And even though you feel like you pay enough money per month…that cost nothing to jot down a couple of thanks for sticking your hand down my toilet cause nobody WANTS to do some of those things, and I’m sure maintenance would be appreciate that you took that time to let them know that.

By: Guest

Guest — Mon, 29 Dec 2008 01:34:30 +0000

The tenants in my place would love to give management a going away present. We give management a present and they in turn go away.

By: Guest

Guest — Sun, 21 Dec 2008 05:59:42 +0000

We pay enough for these apartments I don’t feel that gift-giving is essential to good upkeep.